Exchange and Return Policy

Exchange and Return Policy

If you purchased an item and it did not fit your pet, we can exchange it for you!

According to the Brazilian Consumer Code, exchanges will only be made if communicated within the established period, which is seven calendar days after receiving the product.

If the exchange is due to wrong size, the shipping costs are the customer's responsibility.

To ensure your purchase is satisfactory, before making the purchase, check all of your pet's measurements and compare them with the size chart available on the product pages.

You can send an email requesting an exchange to [email protected] or send a message to +5548991574943, within seven calendar days after receiving the product.

In order for your exchange to be successful and for you to be satisfied, please pay attention to our conditions:

Remember that shipping costs in the event of an exchange, whether for size or model, will be borne by the customer, unless the exchange is due to a defect in the product.

1) Only exchanges that are first communicated through our customer service channels and within the deadline established by the Consumer Code, which is seven calendar days after receipt of the product, will be accepted and made. Otherwise, the exchange cannot be made.

2) Exchanges will only be made for size.

3) Products will only be accepted under the conditions described below:

• The product must be intact, in its original packaging, accompanied by the invoice, and without signs of use or any damage.
• It is essential that all items and accessories that were in the packaging are present at the time of exchange, with no signs of use, odors or stains.

The product will be analyzed according to the rules of the Consumer Defense Code.

Attention. We do not exchange products with:

• excessive wear;
• signs of damage caused by improper use;
• signs of puncture by sharp or cutting objects;
• repaired/glued;
• any alteration that hides the original characteristics of the item, making it impossible to determine the possible defect.

We emphasize: if the products do not meet the required conditions, the exchange will not be accepted and, therefore, the product will be sent back to the original address. Therefore, the online store has the right to charge shipping for the new shipment.